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08:30 am to 16:00 pm GMT +02:00 Sunday – Thursday
How Can We Help?
Looking for answers about our website, product or services? We are here to help. We’ve gathered a comprehensive list of our most frequently asked questions. Please select from the list of questions below or submit your own.
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CAN I CHANGE OR CANCEL MY ORDER?
Orders submitted on our website process and ship very quickly; regrettably, we cannot cancel or modify orders. We are sorry for any inconvenience this may cause. You should expect the package for delivery in approximately 3-5 business days, unless you have requested an expedited method of shipment. To receive refund to your credit card account, please return the order to us at: DANYA COSMETICS LTD. HAKADAR 16, NETANYA, 4237796 TEL 09-886-4000 Should you have additional questions or concerns, email us under "contact us" And we will be happy to assist you.
FORGOT PASSWORD?
When re-setting your password visit the sign in section (at the top of the page) and click “Forgot Password?” Enter your email address and a link will be sent to your email inbox. Please use that link to reset your password. Should you have additional questions or concerns, email us under "contact us" And we will be happy to assist you.
WHERE ARE GA-DE PRODUCTS SOLD?
Ga-de sells products exclusively through our website and selected Boutiques and department stores. You will find an overview of all countries where gade is available under gade worldwide. For further questions please Contact us.
DOES YOUR COMPANY TEST ON ANIMALS?
At Ga-de cosmetics, the safety of our consumers is our highest priority. We utilize the latest advances in non-animal safety testing to deliver products of the highest safety and quality to our consumers. We do not test our products or ingredients on animals. Our Company remains dedicated to the elimination of animal testing on all cosmetic products and ingredients worldwide. We believe that animal testing should not be needed to validate safety of cosmetic products or ingredients.
PROBLEM PLACING AN ORDER ONLINE?
We are sorry that you are having difficulty placing your order. Please be aware that if your billing address does not match the credit card company's records exactly, your order will not be placed. For further questions please Contact us.
I AM SWITCHING INTERNET SERVICE PROVIDERS. HOW CAN I BEGIN RECEIVING SPECIAL OFFERS AT MY NEW EMAIL ADDRESS?
If you are a registered member you can easily change any of your personal information on gedecosmetics.com by signing in, clicking on "My Account" and following the onscreen instructions. If you are not yet a registered member, we recommend that you sign up for our free email newsletter. You'll hear about Special Promotions, free shipping and other special offers. And you'll be among the first to know about the latest launches and news. Click here to sign up.
HOW TO TRACK MY ORDER?
You may obtain your tracking number from your shipping confirmation email. If you are a registered as a member, you may also check on the status of your order by signing in and visiting your Order History. For further questions please Contact us and we will be happy to assist you.
WHERE CAN I PURCHASE DISCONTINUED PRODUCTS?
Once a product is discontinued and no longer available on our or at a counter, unfortunately, there is no way to obtain any additional units. As consumers ourselves, we understand how disappointing it can be when a favorite product or shade is no longer offered. Please continue to visit this website to learn about our latest offerings. We also invite you to visit our trained beauty advisors and they will be happy to help you choose an alternate product or shade. We hope that you will find a product to take the place of your old favorite soon.