FAQ's | GA-DE Cosmetics

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FAQ

ORDERS

WHERE IS MY ORDER?

Once your order has been placed and shipped, you will receive an Order Confirmation email and a Shipping Confirmation email: both emails at the very top have a status widget, you can click the widget and you will be re-directed to your order status page. Please allow approximately 1-24 hours for the processing and shipping of all orders. Orders placed Noon EST on Friday will be processed on the following Monday. We do not ship on Saturday and Sunday and on the following days: President’s Day, Labor Day, 4th of July, Memorial Day, Thanksgiving, Christmas Day, New Year’s Day.

 

HOW CAN I ORDER ON GA-DE COSMETICS WEBSITE?

 Ordering on gadecosmetics.com is simple:

- Select the products you want to purchase and add them to your Shopping Bag.
- Access your MyAccount section, create a new account or continue as a “New Customer”.
- Type in the shipping address or change/confirm the shipping information if it has already been provided in a previous order.
- Select the shipping service, enter the payment information and confirm the order.
- The package is then prepared for shipping.

 

CAN I ORDER BY PHONE / VIA EMAIL?

We're sorry, but we only accept orders made through our official website www.gadecosmetices .com.

 

WHAT DOES "out of stock" MEAN?

The " out of stock " label means that a product or a particular color or shade is currently unavailable. We invite you to check the website regularly for product availability.

 

IF I WANTED TO CHANGE THE SHIPPING ADDRESS, WHAT SHOULD I DO?

To change a shipping address or add an address other than the billing address, all you need to do is uncheck the “The shipping address matches the billing address” checkbox during the checkout process. You may be able to type in and save multiple shipping addresses. 
Creating a MyAccount profile you will be able to save and manager a list of different shipping addresses.

 

HOW CAN I CHECK THE ORDER STATUS?

If you have created a MyAccount profile you will be able to check your order status into the “My Orders” section. 
On the other side if you choose to complete an order via the "New Customer” guest checkout you won’t be able to check your order status.

HOW CAN I CHANGE AN ORDER?

You can add or remove items from your order or change the shipping address only during the purchasing process. Once an order is confirmed, you can no longer make any changes to it.

HOW CAN I CANCEL AN ORDER?

You can choose to cancel your order within 1 hour of confirmation by accessing the "My Orders” section within your MyAccount profile.

orders that have  left the warehouse cannot be canceled, for more information and asstist you can send email to customerservice@gadecosmetics.com.

DO YOU CHARGE SALES TAX ON ORDERS?

We are required by law to collect sales tax on orders being shipped to the following states: AR, CA, CT, FL, GA, IL, KS, ME, MD, MI, MN, MO, NV, NJ, NY, NC, PA, RI, TX, VA, WY. 
Sales tax is generally calculated on the total selling price of each individual item. In accordance with state tax laws, the total selling price of an item will generally include item-level shipping and handling charges, item-level discounts, and gift-wrap charges (if applicable).
This purchase is subject to use tax unless exempt, purchase of this item over the Internet does not alone exempt the purchase from use tax. 
Unless an exemption applies all use taxes applicable to this purchase must be paid and reported by filing a consumer use tax return in the applicable jurisdiction. Such forms can be located on the local tax commission website for the applicable jurisdiction.
Colorado: https://www.colorado.gov/pacific/tax/use-tax-file
Kentucky: http://revenue.ky.gov/forms/curyrusefrms.htm
Oklahoma: http://www.tax.ok.gov/
South Carolina: http://www.sctax.org/Tax+Information/Sales+and+Use+Tax/default.htm
South Dakota: http://www.state.sd.us/drr2/businesstax/st/usetax.htm
Vermont: http://www.state.vt.us/tax/index.shtml
Check with your local professional tax advisor as to whether an exemption applies to your purchasing cosmetics , Inc. does not advise on income, sales or use tax requirements or issues and any information listed does not represent advice either express or implied.

 

ACCOUNT AND NEWSLETTER

HOW CAN I CREATE AN ACCOUNT?

Creating an Account is very simple:
- Click on "Register".
- Fill in the form, read out the contact policies checkbox and then click on "Next".
If you are about to complete an order, you may be able to create a profile during the purchase process.

 

WHAT ARE THE MYACCOUNT BENEFITS?

Creating a MyAccount profile is easy and:
- You will have access to exclusive deals, special events and personalized tips.
- You will be able to complete online orders quickly and easily through your address book.
- You will be able to check the status of your orders in real time and manage your data in a simple, straightforward way.

 

WHERE CAN I CHANGE MY PERSONAL INFORMATION (E-MAIL, ADDRESS, PASSWORD)?

To manage your data, visit your profile page in the MyAccount section and select the data you want to edit.

 

I HAVE LOST MY PASSWORD. WHAT CAN I DO?

Don't worry, you can easily retrieve a new password:
- Click on "Login" and then on "Forgotten your password?".
- Type in your email address and then click on "Send email".
- You will receive an email with a new password.
For security reasons we recommend you to change the system-generated password you will receive via email.

 

HOW CAN I SIGN UP TO RECEIVE Ga-de cosmetices EMAILS?

Sign up and you will be always up-to-date about new products, offers and special events, all you need to do is to check the “I wish to receive communications from Ga-de cosmetices” checkbox.
You may also be able to set your newsletter subscription in the MyAccount section.

 

I NO LONGER WISH TO RECEIVE Ga-de cosmetices  EMAILS. WHAT CAN I DO?

If you no longer wish to receive communications from Ga-de cosmetices about new products, offers and special events, visit your MyAccount section and click on "Unsubscribe".

 

PRICES, PROMOTIONS AND DISCOUNT CODES

I HAVE A PROMOTIONAL CODE. HOW DO I USE IT?

To use a promotional code, type it into the Shopping Bag page. 
If your code is correct, the amount and/or content of the Shopping Bag will be recalculated based on the promotion applied.

 

THE CODE I TYPED IS NOT VALID. WHY?

Each promotional code has specific rules regarding its use, such as the validity period, the minimum amount of the order, or the type of products purchased and the fact that it cannot be combined with other promotional codes.
The codes are case sensitive so we recommend copying and pasting voucher codes to guarantee that the code is accepted.

 

DOES THE DISCOUNT CODE APPLY TO SHIPPING FEES?

No, promotional codes which entitle you to a discount are applied only to the amount of the products and do not include the shipping costs.

PAYMENTS

WHAT ARE THE FORMS OF PAYMENT I CAN SELECT FROM?

You can pay either by using your credit/debit card (Visa, MasterCard, American Express, Discover) or by PayPal.

 

IS PAYMENT BY CREDIT CARD SECURE?

Payments on the Ga-de cosmetics website are secure and risk-free. 
All information is transferred encrypted through an SSL certificate and therefore cannot be intercepted by outside parties.

 

WHEN WILL MY CREDIT CARD BE DEBITED?

When you enter your order on the Ga-de cosmetics website you will receive an exclusive request to authorize the payment of the amount indicated.
The authorization does not imply that the money has been debited, but simply that the corresponding amount has been set aside. When the order is delivered to the shipper, the correct amount will be debited to the credit card.
This guarantees that the credit card is charged only upon actual shipment of the items and, in the case of partially completed orders, only for the amount corresponding to the products that have actually been shipped.

 

IS PAYMENT BY PAYPAL SECURE?

PayPal is a quick and secure payment system. Once payment through PayPal is completed, the purchaser will be redirected to the PayPal website where they can access their account by entering a personal e-mail address and password.
After registration, payments can be made through PayPal without having to re-enter the information for subsequent purchases. By choosing to pay through PayPal, the amount is debited directly from the designated credit or debit card.
PayPal safeguards the purchaser's information so that no financial information is divulged. PayPal will send a confirmation e-mail for each transaction performed using this method.
The amount of the order of will be debited to your PayPal account when the order is processed. In the event of a cancellation, the amount will be refunded to your PayPal account.

 

HOW DO I REQUEST AN INVOICE?

The invoice will be sent to you via e-mail right after the parcel has been shipped from GA-DE Cosmetics warehouse. 
Once the invoice is issued, you will no longer be able to change the information.

 

WHY HAS MY PAYMENT NOT BEEN ACCEPTED?

If your payment was not accepted, this may be due to various reasons, including:
- Your credit card might not be among the accepted cards, which are Visa, MasterCard, American Express, Discover.
- The type, number and CVV security code on the credit card or the valid-to date were not entered correctly.
- Your card has expired.
- Your Bank declined your transaction for various reasons unknown to us.

 

ANIMAL TESTING

DOES YOUR COMPANY TEST ON ANIMALS?

At Ga-de cosmetics, the safety of our consumers is our highest priority. We utilize the latest advances in non-animal safety testing to deliver products of the highest safety and quality to our consumers. We do not test our products or ingredients on animals. Our Company remains dedicated to the elimination of animal testing on all cosmetic products and ingredients worldwide. We believe that animal testing should not be needed to validate safety of cosmetic products or ingredients.

KOSHER CERTIFICATE

Updated for Passover 2021 

 

 

 

 

 

 

 

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